Support

General User Requirements

Users must have an overall general understanding of how to use a computer, including but not limited to*:

  • Basic Windows skills, such as copy/paste functions and file & folder navigation in Windows Explorer
  • General Outlook email familiarity to adjust personal settings (Outlook Rules & Alerts & Mail Account settings)

User (Workstation) Hardware Requirements

  • Operating Systems:  Windows 10, Windows 11  (please make sure all updates and service packs are applied regularly)
  • MINIMUM 8GB RAM (12GB+ Suggested).  More RAM results in better performance.
  • 10MB Hard Drive Space for setup and installation; additional storage required for database
  • Video Resolution Minimum of 1280 x 800 (100% Resolution); settings that vary from the default proportions for your system may cause some pages to appear distorted
  • Microsoft Outlook 2016 or Office 365 (for email integration & user-to-user Replication)
  • High-Speed Internet Connection  (for updates, remote support & user-to-user Replication)
  • Other computer hardware less than 3 years old.

NOTE:  All single-user-licensed applications store data in a SQLite database, which is a standalone database engine widely deployed in web browsers, operating systems mobile phones and desktop systems.  This database type is called zero-conf, which means it needs no administrative services.